Putting clients at the heart of our legal services

At Burton & Dyson, we appreciate every client has their own unique requirements and strive to offer a highly personal service to meet your exact needs. We believe developing strong relationships with our clients is the key to understanding individual needs and delivering a tailored service.

We are committed to ensuring the whole process is as stress-free as possible, and have developed our Client Promise, which guarantees we will:

• Always put your interests first. 
• Explain things clearly, in lay terms, keeping jargon to a minimum.
• Discuss what you hope to achieve and what would be a realistic result. We will also make sure you understand any risks involved.
• Tell you who will be handling your work and do our utmost to ensure continuity throughout.
• Explain the likely costs, so you can work out if a particular course of action is worth following.
• Let you know if you qualify for public funding via the Legal Services Commission. We will explain how this affects you and your case and assist with any application.
• Tell you about any developments and update you on the progress of your case, even if there is likely to be no action for a period of time.
• Reply to all letters and emails as swiftly as possible and, where feasible, within 48 hours.
• Return all calls within four hours.
• Charge what we have agreed with you in writing. If we cannot fix a fee, we will agree the basis of our charges and give you an idea of the total costs.
• Give you a clear bill, with no hidden extras.
• Act with integrity and respect the confidentiality of what you tell us.

For more information on any of our services, please contact us.