Burton & Dyson Client Charter
We are committed to you
Client care and personal service come first. We recognise that you are unique and so is what you require from us.
Burton & Dyson Client Charter
We are committed to you
Your first meeting with us will be in complete confidence, with absolutely no obligation.
Burton & Dyson Client Charter
We are committed to you
You will always receive a friendly and courteous service and be treated with the utmost respect. We will tell you who will be handling your work and endeavour to ensure continuity throughout.
Burton & Dyson Client Charter
We are committed to you
We will respond to your calls on the day we receive them and emails or correspondence within 48 hours.
Burton & Dyson Client Charter
We are committed to you
We will only charge what we have agreed with you in writing. You have the right to query any of our fees at any time and we will always provide you with a detailed analysis.
Burton & Dyson Client Charter
We are committed to you
Your matter is confidential to you, we understand the importance and value of keeping your trust.
Burton & Dyson Client Charter
We are committed to you
We promise not to baffle you with jargon and like to make complex matters as simple as possible.
Burton & Dyson Client Charter
We are committed to you
We will honour our commitments to you absolutely. We will be objective and act with integrity at all times.
Burton & Dyson Client Charter
We are committed to you
We will communicate regularly with you and keep you updated on the progress of your case.
Burton & Dyson Client Charter
We are committed to you
We strive to continually improve and innovate and welcome all comments and any suggestions.